PRIVATE MEDIATOR

"Eltel mediated an international dispute with Pirita and is very pleased with the mediation experience.

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The disagreement between the parties had escalated and the biggest challenge was to get our counterparty to join the mediation procedure. Pirita had developed a way to involve foreign counterparties to join the procedure, and we handled mediation from the proposal stage onwards in cooperation with Pirita.

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Mediation took place in Finland and lasted for one day. Pirita set aside one week of her own time to prepare the case and lead parties through a preparation procedure. I used 3 days of my own time for preparation.

 

During these few days, we were able to end a year-long dispute.

 

The cost of mediation was also minimal.

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I especially appreciated, that Pirita researched thoroughly the law and evidence relevant to the case, and as an objective third party, challenged my views of the case. This gave me a more realistic understanding of the case and of the monetary range, in which the case would be rational to settle from Eltel’s point of view.

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In the future, I will use mediation early and try to avoid long negotiations. This way, I will save my own time and enable Eltel to negotiate better results, as our counterparties are forced to take the risks of their case seriously.

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I also emphasize, that mediation Pirita applies differs from mediation known in Finland and in Europe. Mediation is a misleading term, as it accommodates a variety of activities.

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Eltel warmly recommends mediation with Pirita to other companies as well."